With the introduction of PowerFolder Server SP 9.4, an additional function was built in PowerFolder web interface. Our focus here was to optimize the communication between us and our customers, therefore please send support package if requested by our support. Accessing the support package happens in mere minutes:
Please note: Generating the support package link could take about 40 seconds, so please have patience and do not close the browser.
On Windows operating systems the PowerFolder Server log files are located in one of the following directories:
ProgramData is a hidden directorie. Make sure you have enabled to view hidden files and directories in the Windows Explorer settings!
<System Drive>\Program Files (x86)\PowerFolder.com\PowerFolder-Server
Please note: The above displayed installation directory is the default location.
On Linux / Unix operating systems the PowerFolder Server log files are located here:
When our support requests the log files of PowerFolder Server, please make sure you include the log files from the date on which the problem occurred. Please also restart the server and send us the log file from the current date to check if there are any configuration problems. Those problems will mostly only occur, when the server is being restarted.