The server log files provide valuable information, for example when having problems:

  • Activating clients
  • Accessing the web interface
  • Synchronizing files




 

 

Sending support package to PowerFolder support

With the introduction of PowerFolder Server SP 9.4, an additional function was built in PowerFolder web interface. Our focus here was to optimize the communication between us and our customers, therefore please send support package if requested by our support. Accessing the support package happens in mere minutes:

  1. You need to connect to your web interface via browser
  2. Login as Admin
  3. Click on Logs located in the left panel
  4. You will now be able to see the Create support package function 
  5. When executed you will be forwarded to the download link 
  6. Proceed with downloading and sending the support package 

(Warnung)Please note: Generating the support package link could take about 40 seconds, so please have patience and do not close the browser.

 

Log files location on Windows operating systems

On Windows operating systems the PowerFolder Server log files are located in one of the following directories:

(Warnung) Please note: ProgramData is a hidden directorie. Make sure you have enabled to view hidden files and directories in the Windows Explorer settings!

Wrapper log files location on Windows operating system

(Warnung) Please note: The above displayed installation directory is the default location.

Log files location on Linux / Unix operating systems

On Linux / Unix operating systems the PowerFolder Server log files are located here:

Sending log files to PowerFolder Support

When our support requests the log files of PowerFolder Server, please make sure you include the log files from the date on which the problem occurred. Please also restart the server and send us the log file from the current date to check if there are any configuration problems. Those problems will mostly only occur, when the server is being restarted.