Please review our documentation carefully before contacting the support. Most probably your questions have already been answered there. If there are still open questions or problems, we offer several options to contact our support team.
- Online Support
- Phone Support
|Support Option||Contact Information|
To contact our support please login to our support system. If you don't have an account there already, you need to create one before to file a new support request.
Please include the following information, when using this support option:
- Choose a meaningful subject summarizing your question or problem.
- Describe your environment, e.g. operating system used, program version, configuration.
- Describe your problem in detail, including the steps which led to the problem.
- Include a support package or log files.
To contact our support via phone, please call +49 2132 / 97 92 291.
PowerFolder Enterprise product. Please note: Our support team can only help you via phone, if you purchased a
If required, you might by asked by our support for a remote session. For that you need to download the TeamViewer QuickSupport tool, so our service agents can connect to your machine. Please use the below links to download the tool: