- You need to connect to your web interface via browser
- Login as Admin
- Click on Logs located in the left panel
- You will now be able to see the Create support package function
- When executed you will be forwarded to the download link
- Proceed with downloading and sending the support package
Please note: Generating the support package link could take about 40 seconds, so please have patience and do not close the browser.
- Windows 7 / 2008 / 2008 R2 / 2012 / 2012 R2:
ProgramData is a hidden directorie. Make sure you have enabled to view hidden files and directories in the Windows Explorer settings!
Wrapper log files location on Windows operating
- Windows XP / 2003 / 2003 R2:
<System Drive>\Program Files\PowerFolder.com\PowerFolder-ServerWindows Vista / 7 / 2008 / 2008 R2 / 2012 / 2012 R2:
<System Drive>\Program Files (x86)\PowerFolder.com\PowerFolder-Server
Please note: The above displayed installation directory is the default location.