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General Information, User and Troubleshooting Guides


Support Information

Please review our documentation carefully before contacting the support. Most probably your questions have already been answered there. If there are still open questions or problems, we offer several options to contact our support team.


Support Levels

ProductSupport Options
PowerFolder Free
  • Wiki Self-Support
PowerFolder Cloud
  • Mail Support
PowerFolder Business
  • Mail Support
PowerFolder Enterprise
  • Mail Support
  • Phone Support

Contact Information

Support OptionContact Information
Mail Support

To contact our support via mail, please send an email to or login to our support system, if you have an account there.

Please include the following information, when using this support option:

  • Choose a meaningful subject summarizing your question or problem.
  • Describe your environment, e.g. operating system used, program version, configuration.
  • Describe your problem in detail, including the steps which led to the problem.
  • Include a support package or log files .
Phone Support

To contact our support via phone, please call +49 2132 / 97 92 291.

 (Warnung) Please note: Our support team can only help you via phone, if you purchased a PowerFolder Enterprise product.

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