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General Information, User and Troubleshooting Guides

Support Information

Please review our documentation carefully before contacting the support. Most probably your questions have already been answered there. If there are still open questions or problems, we offer several options to contact our support team.

Support Levels

ProductSupport Options
PowerFolder Free
  • No Support
PowerFolder Cloud
  • Online Support
PowerFolder Business
  • Online Support
PowerFolder Enterprise
  • Online Support
  • Phone Support

Contact Information

Support OptionContact Information
Online Support

To contact our support please login to our support system. If you don't have an account there already, you need to create one before to file a new support request.

Please include the following information, when using this support option:

  • Choose a meaningful subject summarizing your question or problem.
  • Describe your environment, e.g. operating system used, program version, configuration.
  • Describe your problem in detail, including the steps which led to the problem.
  • Include a support package or log files.
Phone Support

To contact our support via phone, please call +49 2132 / 97 92 291.

 (warning) Please note: Our support team can only help you via phone, if you purchased a PowerFolder Enterprise product.

Remote Support

If required, you might by asked by our support for a remote session. For that you need to download the TeamViewer QuickSupport tool, so our service agents can connect to your machine. Please use the below links to download the tool:

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